We're here for you - Trading Update

News| 22nd November 2020
We're here for you - Trading Update
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We’re Open Again!

Current Update 22.11.2020

We’re open again! And we just wanted to say thank you for your continued support this year.

Following the South Australian Government’s decision to ease COVID-19 restrictions, we’re excited to be open again and we’re looking forward to welcoming you back!

Across our centre we have COVID safety plans in place and we’re implementing additional measures including:

· Designated queuing areas in key locations (remember to step on the dots)

· Increased sanitisation and cleaning of customer touch points and high traffic areas

· To remind visitors to keep a healthy distance apart we’ve got physical and digital signage and PA announcements

· Traffic and density management in our carparks and our malls

We’re committed to providing a safe environment, which means we all have a role to play so please help us stay COVID safe by:

· Planning your shopping trip and using the closest entry to the store you are visiting

· Keeping a healthy distance from other customers and team members

· Wear a mask

· Maintaining good hygiene including washing your hands or using the hand sanitiser provided

· Respecting your fellow shoppers

And remember, if you feel unwell, please stay home.

We are thrilled to welcome you back and hope to see you soon.

Our essential stores and services remain open

Current Update 19.11.2020
From Thursday 19 November, only our essential stores and services will be open for you to shop for the products and services you need.

In line with government direction, visits are limited to one person per household and where possible you are strongly encouraged to wear a mask, including a visit to our centre.

Some stores may offer contactless click and collect and delivery services. For more information about contactless click and collect please contact the retailer directly.

The health and safety of our customers, retailers, team and community is always our highest priority.

Our safety measures remain in place, to ensure our centre is safe for those who rely on the service our retailers provide. These measures include:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser available in centre
  • Closures of playground and kids rides and the closure of massage chairs, until further notice

Please ensure that when you visit, you:

+ Plan your shopping trip and use the closest entry to the store you are visiting

+ Keep a healthy distance from other customers and team members

+ Ensure you wear a mask or face covering

+ Maintain good hygiene including washing your hands or using the hand sanitiser provided

+ Shop on your own, where possible

+ Plan your shopping trip and use the closest entry to the store you are visiting

+ Keep a healthy distance from other customers and team members

+ Ensure you wear a mask or face covering

+ Maintain good hygiene including washing your hands or using the hand sanitiser provided

+ Shop on your own, where possible

And remember, if you have any COVID-19 symptoms, however mild, please stay home, seek advice and get tested.

We will continue to monitor and act upon the advice of the South Australian Government as the situation changes. We would also recommend staying up to date with the latest advice by visiting: covid-19.sa.gov.au/ or health.gov.au

***Thank you for your continued support. We are in this together, please stay safe.*****

Update 01.06.20**

Reopening restaurants and cafes

In line with advice from the South Australian Government, we’re excited to see a number of our restaurants and cafes reopen from Monday 1 June, with dine-in options for up to 20 people at one time. Stores will display the maximum number of customers who can be inside at any one time and will adhere to the strict distancing measures.

Please note, not all restaurants and cafés will be able to offer a dine-in option straight away, please check with individual stores.

Reopening beauty and personal care facilities

In line with advice from the South Australian Government, beauty services will also start to reopen from Monday 1 June. Again, please remember the maximum number of customers at any given time is up to 20 people and all physical distancing requirements must be maintained. Stores will display the maximum number of patrons at their entry or shop window for your convenience.

For beauty and personal care retailers trading hours and contact details visit the store listing here.

Health and Safety

Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals provided to retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy allowing our team to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering hand sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police enforcing social distancing requirements as appropriate
  • Precautionary closures of playground and kids rides and the closure of massage chairs, until further notice

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities we are monitoring and acting on current and future government and relevant health authority’s advice.

For additional information please visit: https://www.health.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued patience, support and cooperation and look forward to seeing you soon.

UPDATE 19.05.20

We’re opening longer to ensure you can safely shop for what you need.

We know giving people more time to visit makes our centre safer for everyone, which is why we’re returning to our normal opening hours from Friday 22 May 2020.

MONDAY9:00am - 5:30pm
TUESDAY9:00am - 5:30pm
WEDNESDAY9:00am - 5:30pm
THURSDAY6:00am - 9:00pm
FRIDAY9:00am - 5:30pm
SATURDAY9:00am - 5:00pm
SUNDAY11:00am - 5:00pm

The safety of our customers, retailers and teams is our top priority and we continue to maintain increased health and safety measures throughout Castle Plaza.

UPDATE 1.05.20

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic including more frequent cleaning and encouraging healthy physical distancing and good hygiene.

We’re starting to see some positive signs and changes to government restrictions, and would like to assure you that we are staying up-to-date with the latest government advice, and are working hard to adapt to better serve our customers, retailers, team and community.

Our current trading hours are 10am-5pm every day..

Following current government direction, some of our stores are re-opening, while others continue to be closed. While our food courts are closed and we’ve removed all seating, many of our dining operators and cafés remain open for take away and delivery.

With these changes in place, please check our store listing or with individual stores for current opening hours.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • more frequent cleaning with a focus on frequently touched surfaces and bathrooms
  • we’ve closed play areas
  • we’re encouraging physical distancing so please keep a healthy distance from one another while you’re visiting our centres
  • we’re promoting good hygiene to help slow the spread of coronavirus
  • We’ve deferred all events and activities for now

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued support during this time and look forward to seeing you soon.

UPDATE 20.05.29

We’re opening longer to ensure you can safely shop for what you need. We know giving people more time to visit makes our centre safer for everyone, which is why we’re returning to our normal opening hours from Friday 22nd May.

The safety of our customers, retailers and teams is our top priority and we continue to maintain increased health and safety measures throughout Castle Plaza. Please check individual store pages for further details regarding opening hours, and takeaway food services.

UPDATE 30.03.20

We’re changing our trading hours to adjust to the unprecedented challenges presented by COVID-19.

From Tuesday 31 March, we’ll be open from 10am - 5pm every day.

Please note, Coles, Drakes, Target, TerryWhite Chemmart, and a selection of fresh food, takeaway food and specialty stores may continue to trade beyond these hours. Please check the 'Stores' page of our website for individual store trading hours.

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic including more frequent cleaning and encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and would like to assure you that we are staying up-to-date with the latest government advice, and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our database for regular updates.

Please take care of yourselves, your families and friends during this uncertain time.

UPDATE 25.03.20

In these uncertain times shopping centres will remain open to continue providing you with essential household items, products and services that you need during this time.

Following current government direction the following venues and retailers are closed temporarily - beauty therapy, day spas, massage, nail bars, laser clinics, tanning and waxing salons, cinemas, gyms, entertainment venues and pubs.

While our food courts are closed and we’ve removed all seating, many of our dining operators and cafés remain open for take away and delivery.

Our hairdressers are open with appointments limited to 30 minutes and the 1 person per 4 square metre rule applies.

With these changes in place, please check our store listing or with individual stores for current opening hours.

UPDATE 23.03.20

A number of our restaurants and cafés will be offering delivery and takeaway services. Please see individual stores for details at this time.

We continue to operate within Government and relevant health authority’s guidance, this includes current advice to close:

  • Entertainment venues (including cinemas)
  • Restaurants, cafes & pubs. However takeaway services will become available. Please continue to refer to this page for takeaway service providers.
  • Gyms

Keep informed

We will endeavour to update our store listings on this website with amended trading hours, and any store closures in a timely manner, so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

Please sign up to our database or follow us on social for regular updates.


Your Safety is our Priority

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We know there is community concern about Coronavirus (COVID-19) and public spaces, and we are proactively taking measures to ensure our centre continues to be a safe place to visit, work and enjoy.

With the health, safety and wellbeing of our customers, retailers, team and community always our highest priority, we’re taking extra precautions within our centre to ensure it is a clean and safe place for you including:

  • more frequent cleaning with a focus on frequently touched surfaces and bathrooms
  • we’ve closed play areas
  • we’re encouraging physical distancing so please keep a healthy distance from one another while you’re visiting our centres
  • we’re promoting good hygiene to help slow the spread of coronavirus
  • We’ve deferred all events and activities for now

Good hygiene practices
While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued support during this time and look forward to seeing you soon. Take care

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